The Metropolitan Transit System on Thursday launched outcomes from the company’s first post-pandemic survey that confirmed a 91% total satisfaction fee however indicated riders need extra night time and weekend service.
The shopper satisfaction survey was performed by skilled market analysis agency Redhill Group in April 2022. Greater than 1,800 folks participated.
“Listening to our riders is important in guiding the board and employees as we set objectives to proceed bettering our operations, security practices and insurance policies,” mentioned county Supervisor Nathan Fletcher, who additionally chairs the MTS board.
“The general excessive satisfaction rankings and up to date ridership will increase we’re seeing are a testomony to the proactive steps we’ve been taking within the final a number of years to ship a world-class transit system to the area,” he added. “We’ll proceed to search for ways in which we are able to put money into, enhance and broaden transit entry all through the county.”
The survey confirmed excessive satisfaction with the PRONTO fare app launched in 2021, however uncovered issues about night time and weekend bus and trolley service ranges.
Whereas solely 9% of respondents have been dissatisfied with weekday frequencies, that rose to 23% for nighttime 31% for weekend service.
Managers mentioned that based mostly on the survey, the company shall be assessing methods to extend night time and weekend service, enhance safety, and step up cleansing of stations and autos.
MTS operates greater than 100 bus routes and three trolley traces in 10 cities and unincorporated areas of San Diego. Every weekday almost 200,000 passenger journeys are taken all through the system.